Terms and Conditions

Please read the following terms and conditions prior to attending our dog park. In making your booking to use our facilities, you agree to these terms and conditions, which shall form part of the contract between Millside Country Store and You.

  1. Definitions
  • ‘You’ means you, the person who has booked the Dog Park, and all further parties you bring along with you to your booking.
  • ‘Millside/We/Us’ means Millside Equestrian and Country Store Ltd, trading as Millside Dog Park, Southwell Road, Thurgarton, Notts, NG14 7HG. Millside Equestrian & Country Store Ltd is registered in England and Wales, number 06635786, registered to the address above.
  • ‘Your dog’ means the dog/s you bring with you to fulfil your booking
  • ‘Dog Park/facilities’ means the field you have booked with us at Millside Country Store, Southwell Road, Thurgarton, Notts NG14 7HG
  1. Application

2.1. These Terms apply to and form part of the Contract between you and us and set out the basis on which we will provide our service/s to you. They supersede any previously issued terms and conditions of purchase or supply.

2.2. Please read these Terms carefully before you place your booking. If you think that there is an error in these Terms, please contact us to discuss.

2.3. No variation of these Terms or to a booking shall be binding unless expressly agreed by us in writing.

2.4. By booking with us and using the dog park facilities at Millside Country Store, you agree to be bound by these Terms.

  1. Contacting us

3.1. You can contact us by telephone on 01636 831111 or 07976 200834 or by writing to us at either; [email protected] or Millside Country Store, Southwell Rd, Thurgarton, Notts, NG14 7HG.

3.2. If we need to contact you, we will do by telephone or by writing to you at the email address you provided along with your order.

3.3. “Writing” includes emails.


  1. Price and Payment

4.1. The price for our services is set out on our website and clearly displayed at the point of booking.

4.2. You are required to make a full payment to secure your booking. This payment can be made via our website with PayPal or debit and credit card. If you would prefer to make a payment over the phone, please contact us on 01636 831111 where you can make payment by debit or credit card, or bank details can be provided.

  1. Service Provision

5.1. We will issue you a booking confirmation by email at the point of booking.

5.2. It is your responsibility to check the Booking Confirmation and advise us of any incorrect details.

5.3. The Services will be provided by Millside at the location specified in the Booking Confirmation.

5.4. Millside shall not be liable for any failure to provide the full Service caused by:

5.4.1. your failure to attend the location within the time stated on your Booking Confirmation

5.4.2. Force Majeure.

5.5. We reserve the right to make amendments to your booking, if necessary, due to circumstances beyond our control. If any changes are necessary, we will inform you as soon as reasonably practicable.

5.6. You may make amendments to your booking via our online booking system up to 24 hours prior to your original booking. Alternatively, you may contact us via 01636 831111 or [email protected] but we shall not be obliged to make any such changes where outside of the booking variation/cancellation window.

5.7. Except where expressly provided for, a person who is not a party to the contract (i.e., a third party) does not have any right under the Contract.

5.8. You may not transfer your booking to another party without contacting our office.

5.9. Millside reserves the right to a) refuse admission or b) terminate an activity if you, or any parties attending our facilities with you, fail to adhere to these Terms.

  1. Your Obligations and Conditions of Use

6.1. You accept that you use Millside Country Stores Dog Park facilities at your own risk.  You understand that whilst we endeavour to maintain our facilities in a safe state, the ground is by nature uneven in places.

6.2. You agree to use the facilities at Millside Dog Park for the purposes intended, namely the exercise and training of dogs. You will not cause any suffering or pain to any dogs whilst using our facilities and will comply with the Animal Welfare Act 2006.

6.3. You agree to attend only where your dog/s are fit and healthy, and where dogs are not displaying any signs of ill health (including vomiting, kennel cough, diarrhoea, difficulties in breathing) if so we ask that you reschedule your appointment.

6.4. If your dog develops any symptoms of ill health following attendance at Millside, we ask that you inform us immediately and reschedule any further bookings.

6.5 You have the necessary insurances in place for a minimum of 3rd party cover.

6.6. You will not enter the dog park and fenced parking areas until the time of your booking.

6.7. You will not let your dog out of the car until you are parked in the fenced parking compound, with the gate securely closed.

6.8. You will exit the park and parking area by the finish time of your booked session, having closed and secured all the gates as you found them. Your booking time includes your entry and exit time from the field.

6.9. You will not allow your dog/s, or any parties attending with you, to cause any damage to the facilities, including digging holes, climbing on, or tying dogs to fences, leaving litter in the dog fields or parking areas. All damage should be reported to us immediately.

6.10. You will immediately pick up all dog poo and place in the waste bin provided or take home with you.

6.11. You understand that the perimeter fence is 6ft tall and are responsible for ensuring your dog is not able to climb or jump the fence.

6.12.  You will not do anything that is illegal or that may be or become a nuisance, annoyance, inconvenience or disturbance to Us or any occupier of neighbouring land.

6.13. You will supervise all animals and children throughout your use of the facilities.

6.14. You agree that if you fail to perform any of the obligations outlined herewith, or perform them without due care, and we are caused a loss because of your act or failure to act, you will reimburse us in full for all liabilities, costs, expenses, damages which are suffered or incurred by us.

6.15. A maximum of 10 dogs per handler are allowed on the field at any one time, If professional dog walkers wish to book more dogs then they must be accompanied by another responsible adult.

  1. Our responsibility for loss or damage suffered by you

7.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is foreseeable because of us breaking this Contract, or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious it will happen or if, at any time the contract was made, both we and you knew it might happen. We are not responsible for any loss or damage that is not foreseeable.

7.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services.

7.3. We are not liable for any loss or damage howsoever caused which is not caused by us.

7.4. We are not liable for business losses.

7.5. It should be noted that Millside Dog Parks public liability insurance policy specifically excludes cover for injury, damage or other loss occasioned to any person or property sustained as a result of a person acting under the influence of alcohol or drugs.

7.6. Car parking is provided on site, but all vehicles and contents are left entirely at the owner’s risk.

8  Re-scheduling and Cancellation of Bookings

8.1. You are able to cancel a booking up to 24 hours prior to the start time of the booking. A refund will be provided if cancellation is made prior to the 24-hour period.

8.2. Cancellation made within the final 24 hours before the commencement of the booking will not be eligible for a refund unless at the discretion of Millside.

8.3. You are able to re-schedule your booking, or by contacting our store on 01636 831111 or [email protected] with a minimum of 24 hours’ notice.

8.4. If you need to cancel or reschedule a booking at short notice, please contact us.

8.5. Late arrival or early departure are not eligible for refund of the monies paid.

8.6. We reserve the right to cancel any booking and may repay any monies paid, but we shall be under no liability for any expense incurred or loss sustained by you because of the cancellation.


  1. Complaints

9.1. Any complaint must be reported in written form:

9.1.1. at the earliest opportunity

9.1.2. no later than seven days after your booking.

  1. Right of entry

Millside Country Store will be permitted to access the facilities at any time to carry out inspections for safety reasons. We reserve the right to refuse admission, evict any person or close the facilities at our discretion.


  1. Personal information

11.1. Personal information obtained for the purposes of booking will be collected, processed, and held in accordance with the General Data Protection Regulation.

11.2. The personal information provided to us will be used to provide the services and to process your payment for the services.

11.3. Your personal information will only be passed to third parties where the law requires us to do so.

  1. Marketing and publication

12.1. We reserve the right to use any material, including text and images sent to us or via our social media pages for the purposes of marketing.

  1. Governing Law and Jurisdiction

13.1. The Contract and any dispute or claim arising out of, or in connection with it, its subject matter or formation (including non-contractual disputes or claims) shall be governed by, and construed in accordance with, the laws of England and Wales.

13.2. The parties irrevocably agree that the courts of England and Wales shall have jurisdiction to settle any dispute or claim arising out of, or in connection with, the Contract, its subject matter or formation (including non-contractual disputes or claims).

14. XL Bully dogs 

14.1. Owners must adhere strictly to Government legislation.
14.2. Dogs are only allowed in with their owners, and they have to come muzzled and be on the lead until securely within the park and all gates closed behind them. 
14.3. Owners must have their own insurance, making sure they follow the XL bully legislation.